Who It's For
If you drive passengers, this course is for you — every lesson uses plain English and real driving scenarios, easy to follow for drivers from any background.
Built for real-world driving situations, in plain English every driver can follow
Give yourself the skills to handle a difficult passenger with confidence, on your next trip and every trip after.
Enrol NowSelf-paced online course. Complete it in your own time, at your own pace.
Welcome
1.1 Understanding De-escalation
1.2 Understanding Aggression
1.3 Why People Become Aggressive
1.4 Signs of Escalation
2.1 Creating a Safe Environment
2.2 Recognising Potential Risk Factors
2.3 Practical Safety Tips
2.4 Being Prepared to Prevent Escalation
3.1 Communicating Calmly and Clearly
3.2 Dealing with Intoxicated Passengers
3.3 Setting Boundaries Firmly
3.4 When it's Distress not Aggression
4.1 When to Escalate and Seek Assistance
4.2 Working with Law Enforcement and Emergency Services
5.1 Reflection on Incidents to Improve Future Responses
5.2 Stress Management Techniques for Drivers
5.3 Free Counselling and Mental Health Hotlines
