Your Help Centre

Your DRVR Training Course Player is where you will spend the most time completing your lessons. 

Watch the video below to navigate our online platform.

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Navigating our Online Platform

FAQs

  • How do I login to my DRVR Training online learning platform?

    After you have enrolled in a course, you will receive a confirmation email with all the important login details. If you don't receive this within a reasonable timeframe (within 1 hour or enrolling), check your junk/spam folder in case the email has bypassed your inbox. You can login via our website (www.drvrtraining.com) in the top right-hand corner.

  • I can't log into my DRVR Training account.

    As a first step, confirm that you have an account on our site and that your email address is spelled correctly. When students cannot access a course or their account we often find it is because they are using the wrong or misspelled email address.

  • I forgot my password.

    Students can reset their password by going to the DRVR Training site, clicking Sign in and then selecting Forgot my password. You will then be issued a password reset email.

  • What is the "Licence Number" you ask for at enrolment sign-up?

    Your DA Licence number is required for compliance. This number will only appear on your Certificate of Completion if it's saved in your Profile. Your name on the Certificate is not enough to prove compliance. Please provide us with your correct DA Number when you enrol so it is linked with your DRVR Training account.

  • I've tried to reset my password but it's not working.

    If you've attempted to reset your password, you may see a message upon activating your reset password link error – "reset token failed". You may be seeing this message for a couple of reasons. The reset password token is valid for 6 hours, so if you click to trigger the email and then wait more than 6 hours they will get an error saying the token is expired. This error can also happen if they hit the reset password button more than once. If you trigger the reset email more than once it will make only the most recent email token valid, it will invalidate any old email tokens. If you've reset your password several times, you are seeing this error because you have not clicked on the most recent password reset link. If you are resetting your password, click the reset button once and wait for 5 - 10 minutes to receive the email. Reset it within the 6 hour window from the time of reset. If you are still having difficulties, contact us at studentsupport@drvrtraining.com.

  • I've enrolled in a bundled course. I've finished the first course. How do I get back to view the other course?

    So you've finished one of the courses in a course bundle, and not sure what to do next? At any time during the course, you can click on the "Go To Dashboard" button in the top left-hand corner, or click on the menu icon. Here you will find all the courses you are enrolled in.

  • I didn't get my Certificate of Completion.

    Access to your certificate is automatically emailed to the email address you nominate when you enrol. If you haven't received it, check your junk/spam folder in case the email has bypassed your inbox. You can also access your certificate through your Account on our online portal. See the detailed instructions at the bottom of this page to download the instructions. If you are still having issues, please contact us on studentsupport@drvrtraining.com

  • I'm having trouble playing the videos and audio in your course.

    Often, this issue is caused by a browser problem on the student's computer. We recommend that all internet browsers be up to date before viewing our online training. If you're not sure what browser you're using you can check out here: https://www.whatsmybrowser.org/ Here are some basic browser troubleshooting steps that are a great starting point if you are having issues playing video/audio. (1) Clear cache and restart the browser. Also check if you’re using the newest version of the browser. (2) Try a different browser – we like Google Chrome. (3) Try an Incognito / Private Window – this will rule out an issue with browser extensions. (4) Restart the device – it's a cliche but it works! If possible, try a different device or a different internet connection. School and/or corporate firewalls occasionally block our video provider.

  • I'm having issues updating my Profile details in my account.

    If you enrolled during our pre-enrolment stage, we will need to update your profile manually. Please get in touch with studentsupport@drvrtraining.com with the relevant information.

Sharing your certificate

Provide evidence of compliance and share your Certificate with your BEA or Operator

Once you complete any of our courses, you will be issued a Certificate of Completion and Achievement Badge. Downloading, sharing or attaching your credential to your LinkedIn profile is easy.
DOWNLOAD INSTRUCTIONS

Updating your Profile

Are you one of our pre-enrolment students? You need to do this...

There are a few mandatory fields that need to be completed upon enrolment. If you pre-ordered your enrolment, these will need to be entered in manually. Here’s how to update your Student Profile so all the correct information is recorded in your account to satisfy compliance.
DOWNLOAD INSTRUCTIONS

How to leave a review

We love hearing from our students. After completing each course, you will be encouraged to leave a review. It is not compulsory, but you can leave a review at a later date. Here’s how to do that.
DOWNLOAD INSTRUCTIONS

Can't find the answer you're looking for?

Email our support team at studentsupport@drvrtraining.com