Course curriculum

    1. 1.1 Understanding De-escalation

    2. 1.2 Understanding Aggression

    3. 1.3 Why People Become Aggressive

    4. 1.4 Signs of Escalation

    5. 1.5 Quiz

    1. 2.1 Creating a Safe Environment

    2. 2.2 Recognising Potential Risk Factors

    3. 2.3 Practical Safety Tips

    4. 2.4 Quiz

    1. 3.1 Communicating Calmly and Clearly

    2. 3.2 Dealing with Intoxicated Passengers

    3. 3.3 Setting Boundaries Firmly

    4. 3.4 Quiz

    1. 4.1 When to Escalate and Seek Assistance

    2. 4.2 Working with Law Enforcement and Emergency Services

    3. 4.3 Quiz

    1. 5.1 Reflection on Incidents to Improve Future Responses

    2. 5.2 Stress Management Techniques for Drivers

    3. 5.3 Free Counselling and Mental Health Hotlines

    4. 5.4 Quiz

    1. Driver Feedback

About this course

  • $19.00
  • 21 lessons

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