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Understand why fast, connected speech is hard to follow, and why it matters for your rating
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Recognise common contractions and run-together phrases like "wanna," "gonna," and "didja"
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Use everyday Australian slang and phrases you'll hear from passengers on the road
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Start, hold, and read a natural conversation with a passenger
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Ask open-ended questions and use active listening to keep a conversation going
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Tell the difference between English that's correct and English that sounds polite to an Aussie ear
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Handle it calmly when a passenger doesn't understand you, or you don't understand them