1.1 Course Agreement
1.2 Can You Answer These Questions?
1.3 Course Overview
2.1 Chapter Overview
2.2 What Is Disability Awareness?
2.3 The Law & Disability
2.4 The Differences Between Impairment & Disability
2.5 Types Of Impairment
2.6 Types Of Disability
2.7 Different Perspectives on Disability
2.8 Negative Myths & Stereotypes
2.9 Disability Disclosure
2.10 Knowledge Test
3.1 Chapter Overview
3.2 The Law
3.3 Avoid Discrimination
3.4 Acting Ethically
3.5 Respecting Your Passengers
3.6 Sexual Harassment
3.7 No, Means No!
3.8 Be Patient
3.9 Always Offer Exceptional Service
3.10 Knowledge Test
4.1 Chapter Overview
4.2 General Principles
4.3 Verbal Communication
4.4 The Language Around Disability
4.5 What Not To Say
4.6 Non-Verbal Communication
4.7 Hearing Impairment
4.8 Vision Impairment
4.9 Listening Skills
4.10 When Communication Is Difficult
4.11 How Not To Be Awkward
4.12 Knowledge Test
5.1 Chapter Overview
5.2 What Is Assistance Animal
5.3 Legal Requirements
5.4 Transporting Assistance Animals
5.5 Knowledge Test
6.1 Chapter Overview
6.2 What is WAV
6.3 Mobility Aids & Requirements
6.4 Giving Priority To Wheelchair Passengers
6.5 Legal Requirements
6.6 Knowledge Test
